Terms of service
Allergy Warning
There cat living in our house so if you are allergic to cats please let us know. Some materials have been in a house previously with; dogs, hamsters, guinea pigs, and pet rats. We always will clean off the suit before sending but if you are very allergic to any of the animals stated you may want to look for another maker. We are not responsible for any allergic reactions that may happen due to contact with our suits.
Payment
30% nonrefundable down payment is required before any progress of the suit is made. The rest is to be paid off within a year with a minimum of $100 each payment. We do make exceptions on a case by case basis. For small parts such as paws and smaller tails a full payment is required. Payment plans can occur on a case by case basis. Currently we accept PayPal or square for payment.
Shipping
You pay shipping. The suit will not be shipped until shipping is paid for and processed. Shipping cost will be calculated at time of completion but an estimate prior to completion can be provided.
Payment Plans
Payment plans are accepted on certain items (such as full suits and 3/4th suits). They will vary between each customer. We require 30% as a nonrefundable down-payment for supplies. If you need to cancel your commission downpayment will not be refunded but, you can request the supplies be sent in exchange. After the down payment is paid for the rest is to be paid off within a year, unless stated otherwise, with a minimum of $100 each payment.
Deadlines
We do not currently accept deadlines as we would like the best work be sent to you. On rare occasions we may accept a deadline. Progress speed can vary due to my physical and mental health. Due to this we often cannot give a completion time, but can sometimes push through to help reassure you that you will get your product. This is often counter productive for our health but we understand the large amount you are investing into your future suit!
Concept Art
Concept art is required for all custom suits. If the suit is artistic liberty we will make a ref sheet and have you give an O.K. before work is started. Concept art MUST have 2-3 different views of the character to be sure all markings are seen. We are not responsible for any markings not shown in the concept art.
Warranty
Repairs will be free during the warranty (1 year). Shipping must be paid both ways after you have had your suit for 2 months. If your warranty has run out repairs will be determined by the hour cost. Your suit must be cleaned before sending it in for repairs. Failing to do so will have an added charge for cleaning costs. Warranty is voided if there is to be any modifications that were not approved and/or caused damage to the suit.
Trades
Trades are not common for me to accept. I will only do a suit for suit trade unless I personally state otherwise. Shipping will be paid by their respective halves or discussed on special occassions.
There cat living in our house so if you are allergic to cats please let us know. Some materials have been in a house previously with; dogs, hamsters, guinea pigs, and pet rats. We always will clean off the suit before sending but if you are very allergic to any of the animals stated you may want to look for another maker. We are not responsible for any allergic reactions that may happen due to contact with our suits.
Payment
30% nonrefundable down payment is required before any progress of the suit is made. The rest is to be paid off within a year with a minimum of $100 each payment. We do make exceptions on a case by case basis. For small parts such as paws and smaller tails a full payment is required. Payment plans can occur on a case by case basis. Currently we accept PayPal or square for payment.
Shipping
You pay shipping. The suit will not be shipped until shipping is paid for and processed. Shipping cost will be calculated at time of completion but an estimate prior to completion can be provided.
Payment Plans
Payment plans are accepted on certain items (such as full suits and 3/4th suits). They will vary between each customer. We require 30% as a nonrefundable down-payment for supplies. If you need to cancel your commission downpayment will not be refunded but, you can request the supplies be sent in exchange. After the down payment is paid for the rest is to be paid off within a year, unless stated otherwise, with a minimum of $100 each payment.
Deadlines
We do not currently accept deadlines as we would like the best work be sent to you. On rare occasions we may accept a deadline. Progress speed can vary due to my physical and mental health. Due to this we often cannot give a completion time, but can sometimes push through to help reassure you that you will get your product. This is often counter productive for our health but we understand the large amount you are investing into your future suit!
Concept Art
Concept art is required for all custom suits. If the suit is artistic liberty we will make a ref sheet and have you give an O.K. before work is started. Concept art MUST have 2-3 different views of the character to be sure all markings are seen. We are not responsible for any markings not shown in the concept art.
Warranty
Repairs will be free during the warranty (1 year). Shipping must be paid both ways after you have had your suit for 2 months. If your warranty has run out repairs will be determined by the hour cost. Your suit must be cleaned before sending it in for repairs. Failing to do so will have an added charge for cleaning costs. Warranty is voided if there is to be any modifications that were not approved and/or caused damage to the suit.
Trades
Trades are not common for me to accept. I will only do a suit for suit trade unless I personally state otherwise. Shipping will be paid by their respective halves or discussed on special occassions.
